Project Overview
At Space, we understand that data is a valuable asset. Our team of experienced data scientists and analysts is dedicated to transforming raw data into actionable insights that drive business growth. By partnering with us, you'll gain access to tailored solutions that address your specific challenges and help you make informed decisions.
By deeply understanding the unique challenges faced by our pharmaceutical client, our team provided SmartRep with a tailored solution. This innovative tool addresses the need for enhanced efficiency, improved communication, and accurate information sharing, empowering pharmaceutical representatives.
The Challenge
One of our leading pharmaceutical company client, recognized that their sales representatives were overwhelmed by the constant influx of product information. This hindered their ability to effectively communicate with healthcare providers and ultimately impacted patient outcomes.
Architecture
SmartRep utilizes a robust architecture built on Microsoft Azure, ensuring security and scalability. Here's a breakdown of the key components:
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Core Engine:
OpenAI GPT-4, a powerful language model, forms the core of the AI solution.
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Retrieval-Augmented Generation (RAG):
This technique empowers GPT-4 to deliver contextually relevant responses by accessing and reasoning through relevant data sources.
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Cognitive Search:
Facilitates fast and accurate information retrieval for on-the-fly access to relevant product details to feed our LLM.
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Azure OpenAI:
Provides reliable access to the GPT-4 model.
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Neural Voice Models:
Creates natural and engaging simulated doctor interactions.
Outcome
SmartRep empowers reps with the following capabilities
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Enhanced Efficiency:
Spend less time gathering information and more time closing deals.
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Instant, Contextually Aware Search:
Quickly access relevant product information.
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Doctor Simulation:
Refine communication skills through simulated doctor interactions.
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Personalized Communication:
Generate doctor-specific objections and responses.
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Multilingual, Voice-Enabled Assistant:
Overcome language barriers and provide natural interactions.
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Knowledge Base Integration:
Mitigate AI hallucinations by grounding responses in factual data with linked references.
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98%
Faster Turnaround:
Reps access critical product information 98% faster compared to traditional methods.
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80%
Improvement in Response Time:
Get near-instant answers to product queries, boosting the ability to handle more interactions.
UX Design Solutions
SmartRep: Elevating pharmaceutical sales with intuitive design and transformative user experiences.
This is the dedication, creativity, and commitment to excellence in crafting the SmartRep experience.
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