Project Overview

At Space, we understand that data is a valuable asset. Our team of experienced data scientists and analysts is dedicated to transforming raw data into actionable insights that drive business growth. By partnering with us, you'll gain access to tailored solutions that address your specific challenges and help you make informed decisions.

By deeply understanding the unique challenges faced by our pharmaceutical client, our team provided SmartRep with a tailored solution. This innovative tool addresses the need for enhanced efficiency, improved communication, and accurate information sharing, empowering pharmaceutical representatives.

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The Challenge

One of our leading pharmaceutical company client, recognized that their sales representatives were overwhelmed by the constant influx of product information. This hindered their ability to effectively communicate with healthcare providers and ultimately impacted patient outcomes.

Architecture

SmartRep utilizes a robust architecture built on Microsoft Azure, ensuring security and scalability. Here's a breakdown of the key components: 

  • spaceinventive smart rep solutions core engine

    Core Engine:

    OpenAI GPT-4, a powerful language model, forms the core of the AI solution. 

  • spaceinventive smart rep solutions rag

    Retrieval-Augmented Generation (RAG):

    This technique empowers GPT-4 to deliver contextually relevant responses by accessing and reasoning through relevant data sources.  

  • spaceinventive smart rep solutions cognitive search

    Cognitive Search:

    Facilitates fast and accurate information retrieval for on-the-fly access to relevant product details to feed our LLM. 

  • Azure OpenAI:

    Provides reliable access to the GPT-4 model.

  • spaceinventive smart rep solutions neural voice models

    Neural Voice Models:

    Creates natural and engaging simulated doctor interactions.  

smartrepiPad

Outcome

SmartRep empowers reps with the following capabilities

  • spaceinventive smart rep solutions enhanced efficiency

    Enhanced Efficiency:

    Spend less time gathering information and more time closing deals.

  • spaceinventive smart rep solutions instant contextually

    Instant, Contextually Aware Search:

    Quickly access relevant product information.

  • spaceinventive smart rep solutions doctor simulation

    Doctor Simulation:

    Refine communication skills through simulated doctor interactions. 

  • spaceinventive smart rep solutions personalized communication

    Personalized Communication:

    Generate doctor-specific objections and responses.

  • spaceinventive smart rep solutions multilingual

    Multilingual, Voice-Enabled Assistant:

    Overcome language barriers and provide natural interactions. 

  • spaceinventive smart rep solutions knowledge base integration

    Knowledge Base Integration:

    Mitigate AI hallucinations by grounding responses in factual data with linked references. 

Dashboard-Workspace_smartrep
  • 98%

    Faster Turnaround:

    Reps access critical product information 98% faster compared to traditional methods. 

  • 80%

    Improvement in Response Time:

    Get near-instant answers to product queries, boosting the ability to handle more interactions. 

UX Design Solutions

UX_design
  • spaceinventive smart rep solutions simplified workspace navigation

    Simplified Workspace Navigation:

    SmartRep offers an intuitive workspace system, allowing users to easily select the relevant workspace for specific products, minimizing unnecessary searching.

  • spaceinventive smart rep solutions intuitive flow

    Intuitive Q&A Flow:

    The conversational interface lets reps ask questions in natural language and receive concise, accurate answers, simplifying information retrieval.

  • spaceinventive smart rep solutions seamless workflow integration

    Seamless Workflow Integration:

    SmartRep integrates smoothly into daily workflows, enhancing efficiency.

  • spaceinventive smart rep solutions virtual kcp simulation

    Virtual HCP Simulation:

    This feature provides a virtual environment for reps to practice sales pitches and objection handling, improving training outcomes.

spaceinventive smart rep solutions smartrep tablet mockup

SmartRep: Elevating pharmaceutical sales with intuitive design and transformative user experiences.

This is the dedication, creativity, and commitment to excellence in crafting the SmartRep experience.

spaceinventive smart rep solutions smartrep logo

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